Curious about what our warranties cover? Here is the info you'll need. We feel that our warranties are excellent, and we've been offering the same warranty program since 2003.
WaterGuard, FlowGuard, Dry Trak and Drain Tile Systems
Contractor hereby warrants with respect to the areas where Contractor has installed WaterGuard, FlowGuard, Dry Trak, and/or a drain tile system (the “System”) that, if water from the floor wall joint passes through the perimeter of the System and onto the basement floor, Contractor will provide the labor and materials to fix the leak(s) in the System at no additional charge to Client for a period of twenty-five (25) years from the System’s installation. Contractor always recommends the installation of a full perimeter System; but, if a partial System is chosen, only the area treated by the partial System is covered by this Warranty. If seepage occurs in areas in which a System is not installed, then additional work at an additional charge will be necessary to extend the System or treat other areas or problems not addressed by this work. Because pump or power failure is possible, this Warranty is not a guarantee of a dry basement as we cannot guarantee that in all circumstances.
Sump Pumps Primary AC operated sump pumps are warranted both by IBS for a pro-rated 5 year period with a new system installation, and by the manufacturer (but not by Contractor) for a period of one (1) year from the date of installation. The DC battery operated UltraSump and the UltraSump battery are warranted by the manufacturer (but not by Contractor) for one (1) year from the date of installation. These warranties do not include or cover misuse and abuse, damages for loss of use, damages to personal property, or consequential or indirect damages caused by pump failures. Discharge from water softeners may not be run through access ports or directly to sump pumps, and doing so will void the manufacturer’s warranty on the sump pump, and will void this Warranty. Client’s existing sump pumps, used in conjunction with the System, are not warranted by Contractor. Replacement pumps, installed during annual service, are warranty by the manufacturer (but not by Contractor) for a period of one (1) year from the date of installation
Clean Space: A CleanSpace crawl space encapsulation system will isolate the home from the earth. The humidity level in the air will be lowered, reducing moisture needed for mold growth. However, the encapsulation system does not claim to be a mold mitigation system. Wet crawl spaces require a drainage system and a SmartSump (together, the “Drainage System”) to remedy the problem with water below the CleanSpace liner. Contractor warrants that, for a period of twenty-five (25) years from the date of installation when installed with a Drainage System, the CleanSpace liner will be free from: 1) holes and tears from household use; and 2) ground water on top of the liner. Without the drainage system and SmartSump, the warranty is for twenty-five (25) years that the CleanSpace will be free from holes and tears from household use. If that is not the case, Contractor will provide the labor and materials to fix the problem at no additional charge to Client. This Warranty does not include damage to the liner caused by abuse or moisture from condensation.
Injection sealing: Contractor warrants that water will not penetrate the crack or the material applied to the crack for a period of five (5) years from the date of installation, unless otherwise specified in your proposal. If water does penetrate the crack or material during the Warranty period, Contractor will provide the labor and materials to fix it at no additional charge to Client.
Our Warranty does not cover further wall movement. This Warranty does not cover and Contractor specifically disclaims liability for: ► System clogging or malfunctioning from mineral accumulations, iron ochre, iron gel or iron bacteria from the soil, tree roots, mud, or sand, etc. (In such cases, the System will require service to keep it functioning properly and additional charges will apply.) ►Condensation, any System that has been altered in any way, water vapor transmission, concrete discoloration from capillary action, water squirting out of the wall over the System, efflorescence (white powder) on concrete, window well flooding onto the basement floor, shrinkage cracks in new concrete, peeling paint, water once pumped from the structure, dust incidental to System installation, damage to hidden utility or fuel lines, leaks from chimneys or garages, plumbing, and frozen discharge lines. ►Water damage to property including, but not limited to, floor coverings, furniture, all personal property, stored items, finished wall and other objects inside the foundation of the structure. ►Any damages caused by mold including, but not limited to, property damage, personal injury, loss of income, emotional distress, death, loss of use, loss of value, and adverse health effects, or any other effects. Annual Maintenance Recommended/Service Calls
Island Basement Systems, 467 John St, Victoria BC V8T 5H1 or 1-3910 Drinkwater Rd, Duncan BC
Contractor recommends that Client maintain the System annually. The cost of maintenance is not included in this proposal or in this Warranty, but is available from Contractor at an additional charge. Annual maintenance can prevent most problems with the System. Client agrees to keep gutters clean, downspouts extended, the area dry, the grade outside pitched away from house, and report any leaks that may be related to Contractor’s work. There will be NO charge for service calls made to address leaks in the System. Any service calls made to address issues that are not caused by leaks in the System or result from leaks caused by damage or abuse to the System will be billed, including drive time, at Contractor’s regular rate.
WaterGuard, FlowGuard, Dry Trak and Drain Tile Systems
Contractor hereby warrants with respect to the areas where Contractor has installed WaterGuard, FlowGuard, Dry Trak, and/or a drain tile system (the “System”) that, if water from the floor wall joint passes through the perimeter of the System and onto the basement floor, Contractor will provide the labor and materials to fix the leak(s) in the System at no additional charge to Client for a period of twenty-five (25) years from the System’s installation. Contractor always recommends the installation of a full perimeter System; but, if a partial System is chosen, only the area treated by the partial System is covered by this Warranty. If seepage occurs in areas in which a System is not installed, then additional work at an additional charge will be necessary to extend the System or treat other areas or problems not addressed by this work. Because pump or power failure is possible, this Warranty is not a guarantee of a dry basement as we cannot guarantee that in all circumstances.
Sump Pumps Primary AC operated sump pumps are warranted both by IBS for a pro-rated 5 year period with a new system installation, and by the manufacturer (but not by Contractor) for a period of one (1) year from the date of installation. The DC battery operated UltraSump and the UltraSump battery are warranted by the manufacturer (but not by Contractor) for one (1) year from the date of installation. These warranties do not include or cover misuse and abuse, damages for loss of use, damages to personal property, or consequential or indirect damages caused by pump failures. Discharge from water softeners may not be run through access ports or directly to sump pumps, and doing so will void the manufacturer’s warranty on the sump pump, and will void this Warranty. Client’s existing sump pumps, used in conjunction with the System, are not warranted by Contractor. Replacement pumps, installed during annual service, are warranty by the manufacturer (but not by Contractor) for a period of one (1) year from the date of installation
Clean Space: A CleanSpace crawl space encapsulation system will isolate the home from the earth. The humidity level in the air will be lowered, reducing moisture needed for mold growth. However, the encapsulation system does not claim to be a mold mitigation system. Wet crawl spaces require a drainage system and a SmartSump (together, the “Drainage System”) to remedy the problem with water below the CleanSpace liner. Contractor warrants that, for a period of twenty-five (25) years from the date of installation when installed with a Drainage System, the CleanSpace liner will be free from: 1) holes and tears from household use; and 2) ground water on top of the liner. Without the drainage system and SmartSump, the warranty is for twenty-five (25) years that the CleanSpace will be free from holes and tears from household use. If that is not the case, Contractor will provide the labor and materials to fix the problem at no additional charge to Client. This Warranty does not include damage to the liner caused by abuse or moisture from condensation.
Injection sealing: Contractor warrants that water will not penetrate the crack or the material applied to the crack for a period of five (5) years from the date of installation, unless otherwise specified in your proposal. If water does penetrate the crack or material during the Warranty period, Contractor will provide the labor and materials to fix it at no additional charge to Client.
Our Warranty does not cover further wall movement. This Warranty does not cover and Contractor specifically disclaims liability for: ► System clogging or malfunctioning from mineral accumulations, iron ochre, iron gel or iron bacteria from the soil, tree roots, mud, or sand, etc. (In such cases, the System will require service to keep it functioning properly and additional charges will apply.) ►Condensation, any System that has been altered in any way, water vapor transmission, concrete discoloration from capillary action, water squirting out of the wall over the System, efflorescence (white powder) on concrete, window well flooding onto the basement floor, shrinkage cracks in new concrete, peeling paint, water once pumped from the structure, dust incidental to System installation, damage to hidden utility or fuel lines, leaks from chimneys or garages, plumbing, and frozen discharge lines. ►Water damage to property including, but not limited to, floor coverings, furniture, all personal property, stored items, finished wall and other objects inside the foundation of the structure. ►Any damages caused by mold including, but not limited to, property damage, personal injury, loss of income, emotional distress, death, loss of use, loss of value, and adverse health effects, or any other effects. Annual Maintenance Recommended/Service Calls
Island Basement Systems, 467 John St, Victoria BC V8T 5H1 or 1-3910 Drinkwater Rd, Duncan BC
Contractor recommends that Client maintain the System annually. The cost of maintenance is not included in this proposal or in this Warranty, but is available from Contractor at an additional charge. Annual maintenance can prevent most problems with the System. Client agrees to keep gutters clean, downspouts extended, the area dry, the grade outside pitched away from house, and report any leaks that may be related to Contractor’s work. There will be NO charge for service calls made to address leaks in the System. Any service calls made to address issues that are not caused by leaks in the System or result from leaks caused by damage or abuse to the System will be billed, including drive time, at Contractor’s regular rate.